Our strategy is to assist management in determining what bodies of knowledge can provide the greatest leverage. We then seek out subject matter experts to capture and compile their “tribal knowledge”. These ‘secrets’ are then compiled into formats that enable easy access, retrieval and updates.

It is critical for organizations to discover and document their valuable intellectual assets. Typically, those closest to the work know best how to accomplish tasks and maintain productive, safe and profitable operations. However, being able to define and document this knowledge is best left to professionals. Organizational knowledge must be captured, retrieved, assimilated and replenished to build value and gain competitive advantage. Once accomplished, these steps help ensure consistent performance – even when faced with the loss of key performers.

A Knowledge System is:

A collection of job-relevant information, learning experiences and performance tools, accessible to employees when and where needed, that enables them to achieve performance standards and planned results; effectively, efficiently and safely.

A Knowledge System includes:

• Documented Best Practices: Descriptions (printed and on-line), which detail previously identified/encountered problems and their solutions, as well as ideas, applications, techniques and strategies that have proven successful.
• Expert Directories: Lists of who to contact about specific issues.
• Glossaries of business/industry-specific nomenclature and terminology.
• Performance Tools including:
  • Checklists for recurring tasks,
  • Quick-Reference Guides
  • Templates
  • Tip Sheets
  • Process Charts and
  • "Recipes"
• Procedure, Policy, Practice or Process Manuals (on-line/printed) that clearly describe "How To" information that describes, prepares and prompts employees to correctly perform duties and tasks.
• Training, which may involve one or more methods, including:
  • Formal, instructor-led classes and courses
  • Informal, one-on-one job instruction and coaching
  • Self-Paced, Student-Centered individual learning using:
  • Books
  • Audio tapes
  • Video tapes
  • Multimedia Computer-based training or,
  • Distance learning using
    • Video conferencing and
    • Internet/intranet instruction

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